Refund policy

At Stark Ecom, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement as per the conditions below.

1. Return Eligibility

A return or replacement request can be raised if:

  • The product received is damaged or defective.
  • The wrong product, colour, size, or variant has been delivered.
  • The product is incomplete or missing parts/accessories.
  • The product received is materially different from the product description.

Return requests must be raised within 7 days of delivery.

Products must be returned in their original condition, unused, with original packaging, tags, accessories, and invoices wherever applicable.

2. Non-Returnable Products

Returns may not be accepted for:

  • Products damaged due to misuse, negligence, or improper handling by the customer.
  • Products that have been used, washed, modified, or altered.
  • Products returned without original packaging or accessories.
  • Products damaged after delivery due to normal wear and tear.
  • Products for which the return request is raised after the applicable return period.

3. Return Process

To request a return or replacement, customers should contact us with:

  • Order ID
  • Reason for return
  • Clear photographs/video of the product and packaging
  • Any other information required to verify the issue

Our team will review the request and confirm whether the return or replacement is eligible.

4. Refund Policy

If a refund is approved, the refund will be processed after the returned product is received and inspected, where applicable.

For prepaid orders, refunds will generally be processed through the original payment method/payment gateway used for the transaction.

The time taken for the refund to reflect in the customer's account may depend on the customer's bank, card issuer, UPI provider, or payment service provider.

For Cash on Delivery orders, if a refund is approved, the customer may be required to provide valid bank account or UPI details for processing the refund.